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• It is easy to search for an answer, visitors of your site can just type in (a) keyword(s) and the questions and answers containing them will show.
• Nobody can enter this FAQ without having provided the website owner with his/her e-mail address. (¹) So if you for example have a very 'specialised' FAQ (questions regarding your type of business; medical / law / anything) you can build an e-maillist of potential customers.
• It is really easy for an administrator to add / modify / delete questions and answers. He/she can set up users to be able to do the same.
• The database could be set up in such way, that visitors can add questions to the database, that would be sent to the administrator, and once replied and approved would become visible to all.

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